We work hard to tailor the best clothing for you and we are sorry to hear that our product didn’t meet your expectation. But it could happen and we are here to give you the best return service if you ever need it.

Before telling you what to do, please notice that you have 14 days from when you receive your order to return your purchase for a refund if you’re not happy. Please note that no returns will be accepted after the 14 days free return window.

Returns have a cost of € 10,00 and it will be automatically deducted from your refund.

Here below the steps to follow to return an item:

- Make sure that the product you want to return is in its original condition, clean and unworn, and with its original package
- Write us an email at this address: info@maureenfachinetti.com telling why you want to return the item and, if it is damaged or defective, attach some photo to let us see the problem
- We analyse the request and, if the request is accepted we positively reply you, sending you the new shipping label you have to attach on the package
- Then, you have to place the product in the original package and apply the shipping label you have received via email
- The courier come to you to pick up the package
- Once your package is received, the products will pass through our quality        check process. If the return matches our criteria, we will write you a notification and your refund will be processed.

The refund will be made within 14 working days upon reception of the return and if all the conditions mentioned in the return procedure are met. Once your refund has been issued, it might take some days for you to see it in your statement.